Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tipsy Owl CYF relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Tipsy Owl CYF’, ‘us’ or ‘we’ refers to the owner of the website whose address is 11A Bridge Street, Pontypridd CF37 4PE. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to track your order progress and user preferences. Please read our Privacy & Cookie Policy for more information.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.




You must be aged 18 years or over to purchase alcohol in the UK. You will be refused service if you are unable to produce appropriate photo identification if requested and no refund will be issued.

Any cancellation made within 24 hours of your booking will result in the loss of the amount paid for any products or services listed on our website.

Failure to arrive within 15 minutes of your booking without informing us first will result in the loss of any deposit or fee paid in advance on any products or services advertised on the Tipsy Owl CYF website.

If you arrive later than 15 minutes of your booking we cannot guarantee you a table.

Sometimes things happen completely out of our control and we may need to postpone or cancel your booking.

Such events would typically be:

 - Acts of God, ie. Flood, drought, earthquake, natural disaster
 - Terrorist attacks, civil war, riots, war, armed conflict
 - Epidemic or Pandemic
 - Any new law or any action taken by the UK government or Welsh Government or a public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent
 - Collapse of building, fire, explosion or any accident damaging our building, a neighbouring building, or a building in the vicinity, as a result of which our venue premises are deemed unsafe
 - Issues with suppliers that means we are unable to supply the products we agreed to supply
 - Power cut or the failure of any of our utility services.

Sometimes we may have to make reasonable changes to your booking. We will contact you as far in advance as we can to let you know. Reasons for changes may include:

 - Changes in legislation that require us to change our operating procedures
 - Our food or drinks menus have been updated and your pre-ordered menu selections are no longer available
 - The products you have pre-ordered are unavailable or out of stock with our suppliers – we will always do our best to find a suitable alternative for you, or refund you.

Confirmation of booking is not a guarantee that we can supply additional food upsells, however where it is our fault we will issue a refund for the additional items.

All products and offers are subject to availability. We may offer alternative products or a refund where appropriate at our discretion. We maintain sole discretion to refuse or withdraw service to any individual in the pursuit of safety or adhering to local licencing objectives. In the event service is refused offering a refund will be at our discretion. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel and refund any order that is based on inaccurate information. Refunds may take between 3 and 10 working days depending on your bank. These terms do not affect your legal rights as a consumer to cancel certain contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you have any problem with your order or payment please contact Tipsy Owl CYF via hi@tipsyowl.uk.

Please note that you must be over 18 to view this website.